Rioting in American Society Essay Example | Topics and Well Written Essays - 1250 words

Rioting in American Society - Essay Example Hysteria on this level was a mass-ecstasy of panic, through which later psychologists interpreted that individuals shed their exhibitions and released repressed thought energy through violent activity in a type of trance – many mob participants were allegedly â€Å"seized† by some force they identify as coming from outside of themselves and overtaking them, causing the person to commit acts of violence or lust that would not ordinarily be even within the threshold of their annual conscious awareness. This is similar in experience and description as possessions reported by ethnographers and anthropologists with ritualistic religions. The psychology of crowds and mass persuasion has steadily advanced since the time of Mackay, yet there are still no explanations for these aspects of human experience from psychology that really explain with any certainty what is occurring in the dynamics of the group mind, or if a group mind even exists. If it does exist, the concept should shatter our commonly held assumptions about individuality and the autonomy of being. Yet if it is not something we can consciously experience, or that happens on cue, it cannot be replicated or tested. Even wildfires, tornados, and hurricanes have a set of evolving principals describing their behavior that are accepted as scientifically valid. Crowd dynamics, as a science, and group psychology can combine to collect evidence on riot situations when they occur in modern times and research historical records of riots to see if they can find patterns and rules of behavior in chaos. Thus a question arises as to whether or not a riot can be organized, for if it is organized in advance it would simply be an attack on a location and not an eruption of primal chaos and the group mind. We need then to discover if there is a valid method of judging the difference between these two situations. From this we can posit the first distinguishing characteristic of

Total Quality Management Essay Example | Topics and Well Written Essays - 3500 words - 2

Total Quality Management - Essay Example TQM was wielded into a coherent operating philosophy in Japan in the 1950s in its search for better methods to stimulate product quality. Its wisdom and usefulness caught the interest of W. Edward Deming and Joseph Juran who in the 1960s weaved into the Japanese concept their own ideas of quality generation. The TQM strategy was thus enriched by Deming’s statistical process control and Juran’s teamwork and plan-do-check-action concepts. In 1962, all three quality circles combined as TQM was registered with the Japanese Union of Scientists and Engineers as a workable concept of organizational process. By the 1980s, when Japan was rising as a global economic power, TQM was picked up by US and European companies.It was institutionalized in 1988 with the establishment of the European Foundation of Quality Management and has since become the basis for the granting of such quality achievement awards as the International Standards Organization. To implement TQM successfully, a n organization must bring its eight key elements into play.These are ethics, integrity and trust, which serve as the TQM basic foundation; training, teamwork and leadership which act as the building blocks; recognition as the roof; and communication as the binding mortar. Based on the strong foundation of ethics, integrity and trust, the building blocks of training, teamwork and leadership are set in place to reach the roof of recognition. Communication then binds all the elements together to work for the accomplishment of the TQM objectives. In so doing, there are three things to consider: the cost of quality, the counsel of quality gurus, and customer satisfaction. I. Cost of Quality The cost of quality is the extra time, effort and money spent by a company for preventing poor-quality products or services from reaching the consumers. In the words of Crosby, P. (1979), it is the price to pay for non-conformance. The cost of poor quality (Juran, J.,1988). As such, the cost of quality is distinguished from the company's expense on raw material, production and labor in that it involves, for the most part, activities on reworks, returns and customer complaints. There are four known types of quality cost: 1. External failure cost - this is associated with defects found after the customer receives the product, the cost incurred in processing customer complaints, returns, recalls and warranty claims. 2. Internal failure cost - the cost of quality associated with defects found before the customer receives the product, which is spent mostly on scrap, rework, re-inspection, re-testing, material review and material downgrade